Delivery & Return

Order Processing:

• Orders are processed within 2–5 business days after payment confirmation.

• As a print-on-demand store, each item is custom-made, so processing times may vary during peak periods or due to high demand.

Shipping Times:

• Standard shipping within the UK: 3–7 business days after dispatch.

• International shipping: 7–21 business days after dispatch, depending on your location.

• You will receive a shipping confirmation email with tracking details once your order is dispatched.

Shipping Costs:

• Shipping costs are calculated at checkout based on your delivery address and order size.

• Free shipping may be available on qualifying orders—see our website for current promotions.

Order Tracking:

• Once your order ships, you’ll receive a tracking number via email.

• You can track your order status directly through our website or the carrier’s tracking portal.

Delivery Issues:

• If your order is delayed, lost, or arrives damaged, please contact us at sales@clowncrown.store within 7 days of the expected delivery date.

• For damaged or defective items, include photos and your order number in your email.

Return Policy

Eligibility:

• Returns are accepted only for items that are defective, damaged, or misprinted upon arrival.

• Due to the custom nature of print-on-demand products, we do not accept returns for reasons such as change of mind, incorrect size, or buyer’s remorse.

Return Request Period:

• Contact us within 30 days of delivery to request a return or exchange.

How to Return an Item:

1. Email sales@clowncrown.store with your order number, a description of the issue, and clear photos of the item.

2. Our support team will review your request and provide return instructions if eligible.

Return Shipping:

• For defective, damaged, or misprinted items, Glam Crown Store will cover the return shipping costs.

• For any other reason, returns are not accepted.

Refunds:

• Approved refunds will be issued to your original payment method within 5–10 business days after we receive and inspect the returned item.

• You will be notified by email once your refund has been processed.

Exchanges:

• Exchanges are available only for defective, damaged, or misprinted items.

• If you need an exchange for the same product, please specify this in your return request.

For any questions or further assistance, please contact our support team at sales@clowncrown.store or call +44 7426 424291.

Policy effective as of April 16, 2025. Subject to change without notice.